Terms of Service

Effective date: August 4, 2026  ·  Last updated: August 4, 2026

These Terms of Service (“Terms”) govern your use of www.closetsandcabinets4c.com, our Facebook and Instagram pages and lead forms, our WhatsApp Business messaging, and the products and services supplied by SWFL Cabinets & Closets LLC, doing business as 4C Closets & Cabinets (“4C”, “we”, “us”, “our”).

By using our website, sending us an enquiry, booking an appointment or accepting a quotation, you agree to these Terms. If you do not agree, please do not use the site or our services.

1. Who we are

Legal entity	SWFL Cabinets & Closets LLC
Trading as	4C Closets & Cabinets
Address	12210 ITEC Haul Dr, Unit 110, Fort Myers, FL 33913, United States
Email	cs@closetsandcabinets4c.com
Phone	+1 (239) 470-5729
Business hours	Monday–Friday 8:00 AM–4:30 PM, Saturday 9:00 AM–2:00 PM (Eastern Time). Closed Sunday.

2. Using this website

You may browse our website, request quotations and book appointments for your own genuine use. You agree not to:

• use the site for any unlawful purpose, or in a way that could damage or overload it;
• copy, scrape or republish our photographs, designs, product data or written content without our written permission;
• submit false information, or someone else’s details without their permission;
• attempt to gain unauthorised access to any part of the site, our accounts or our systems.

We may suspend or withdraw the site, or any part of it, at any time. We try to keep it available but we do not guarantee uninterrupted access.

Accounts

Some features — such as sending a quote request from your saved list — require an account. You are responsible for keeping your password confidential and for activity under your account. Tell us immediately at cs@closetsandcabinets4c.com if you think someone else is using it.

3. Prices and quotations

Our online catalogue is a showroom, not a checkout. Products on the site do not display a price, and adding items to your list creates a request for a quotation — not an order and not a binding price.

• A price becomes binding only when it appears on a written quotation we issue to you.
• Quotations are valid for the period stated on them. If no period is stated, they are valid for 30 days from the date of issue.
• Prices exclude applicable Florida sales tax unless the quotation says otherwise.
• We correct obvious errors. If a quotation contains a clear pricing or specification mistake, we will tell you before proceeding and you may accept the corrected quotation or cancel at no cost.
• Product photographs, 3D renderings and finish samples are representative. Natural materials such as wood vary in grain and colour, and screens display colour differently — slight variation between a sample or rendering and the finished item is normal and is not a defect.

4. Appointments and measurements

We offer the following appointments, bookable on our website:

Appointment	Notes
Free Design Consultation (45 minutes)	No charge. In our showroom or online.
In-Home Estimate (1 hour)	No charge. We visit your property to assess the space.
House Measurement (1 hour)	$50, payable at booking. A professional measures your space precisely so the design and quotation are accurate.
Personal Meeting (1 hour)	By arrangement.

Please give us at least 24 hours’ notice to cancel or reschedule. The House Measurement fee is refundable if you cancel with 24 hours’ notice; it is not refundable for a missed appointment or a cancellation inside 24 hours. Where a paid measurement is followed by an order, we may credit the fee against your project — the quotation will say if it does.

5. Orders and acceptance

A contract is formed when you accept our written quotation — by signing it, by confirming it in writing, or by paying the deposit — and we confirm the order to you. Until then, an enquiry, a saved quote list or a verbal discussion does not create a contract.

Please check your quotation carefully before accepting, in particular the dimensions, the door style, the finish, the hardware, the quantities and the delivery address. Manufacturing follows the accepted specification.

6. Payment

• A deposit is required before manufacturing or ordering begins. The amount and the timing are stated on your quotation.
• The balance is due as set out on the quotation — typically before or on delivery and installation.
• We accept card payments through Stripe, Zelle, bank transfer and wire transfer, and cash on delivery. We do not receive or store your full card number; card payments are processed by Stripe.
• Where a payment is not made when due, we may pause manufacturing, delivery or installation until it is received, and any agreed dates will move accordingly.
• Accounts approved for trade terms are subject to the terms stated on the invoice.

7. Custom and made-to-order goods

Stock items that have not been modified for you may be returnable — ask us before you order if this matters to you.

8. Changes to an order

If you want to change a specification after the order is confirmed, tell us as soon as possible. We will confirm in writing whether the change is still possible and what it does to the price and the lead time. A change is only effective once we have confirmed it in writing.

Changes requested after manufacturing has started, or on site during installation, are chargeable and will normally extend the schedule.

9. Lead times and delivery

• Our standard delivery lead time is 15 days, running from the date we receive your deposit and a complete, approved specification.
• Lead times quoted are estimates in good faith, not guarantees.
• We deliver across Southwest Florida. The delivery area and any charge are stated on your quotation.
• You must give us a correct delivery address and a contact who can receive the delivery.
• If a delivery cannot be completed because nobody is present, because access is blocked, or because the site is not ready, we may charge the cost of the wasted visit and of redelivery.
• Where an order is delivered in more than one shipment, each shipment is treated separately.

10. Installation and site access

Where installation is included in your quotation, you agree to provide:

• safe, clear and lawful access to the property on the agreed dates, and somewhere for our crew to park and unload;
• a space that is ready — walls finished, flooring down where it is required first, old cabinetry removed unless we quoted for removal;
• working electricity and lighting;
• notice of anything hidden in walls, floors or ceilings that we could not reasonably know about — wiring, pipework, gas lines, structural changes.

Unless our quotation says so expressly, we do not provide plumbing, electrical, gas, tiling, countertop fabrication, structural or permit work. Where those are needed they are your responsibility and must be arranged and inspected by appropriately licensed trades.

We are not responsible for delays caused by other trades, by the site not being ready, or by permits not being in place, and additional visits caused by those may be chargeable.

11. Cancellation and refunds

When	What happens
Before you accept a quotation	Nothing is owed. There is no contract yet.
After acceptance, before manufacturing or ordering has begun	You may cancel. We refund your deposit less any costs already committed on your behalf (for example design time already carried out, or materials already ordered specifically for you).
After manufacturing or ordering has begun	Custom and European (frameless) cabinetry cannot be cancelled or returned — it is built to your specification and goes straight to fabrication. See section 7. Any balance due for work and materials committed remains payable.
House Measurement appointment	Refundable with 24 hours’ notice. See section 4.

If we cancel an order for a reason that is our fault, we refund everything you have paid for the cancelled part.

Returns

What you ordered	What you get back
Custom / European (frameless) cabinetry	No returns. These are made to order and go directly to fabrication, so they cannot be resold. Once manufacturing has begun the order cannot be returned or refunded.
All other products (stock / non-custom items)	70% of the price refunded — a 30% restocking fee applies. Items must be unused, unassembled and in their original packaging, and returned within the period stated in section 12.
Damaged or defective on arrival	100% refunded (or replaced free of charge, at your choice). Report it to us as set out in section 12 and we cover the return.

12. Inspection and claims

Please inspect the goods on delivery. Report anything damaged, missing or incorrect to us in writing within 5 business days of delivery, with photographs where possible, at cs@closetsandcabinets4c.com. Prompt notice lets us put it right quickly and helps us claim against a carrier where relevant.

Defects that could not reasonably have been found on inspection are covered by the warranty in section 13.

13. Warranty

We warrant that the goods we supply will be free from defects in materials and workmanship, and that installation we carry out will be performed in a workmanlike manner, for the warranty period stated on your quotation or sales order.

The warranty does not cover:

• normal wear and tear, or normal variation in natural materials such as wood grain, colour and movement with humidity;
• damage from misuse, accident, overloading, impact, water, or failure to follow care instructions;
• damage caused by others working on the property, or by alterations made after installation;
• problems arising from dimensions, drawings or plans you supplied (see section 4);
• items you installed yourself, or that were installed by someone other than us or our approved installer;
• goods that have not been paid for in full.

To make a warranty claim, contact us at cs@closetsandcabinets4c.com or +1 (239) 470-5729 with your order details and photographs. Where a claim is valid we will repair, replace or refund the affected item at our option. Manufacturer warranties on appliances, hardware and third-party components pass to you and are handled by that manufacturer.

14. Title and risk

Risk in the goods passes to you on delivery. Title remains with us until we have received payment in full for the order. Until then you must keep the goods safe, identifiable and insured.

15. Messaging by WhatsApp and SMS

Where you give us your mobile number, or start a conversation with us, we may contact you by WhatsApp, SMS, phone or email about your project — appointment confirmations, designs and quotations, delivery and installation updates, and answers to your questions.

• Promotional messages are sent only if you have separately opted in.
• Message frequency varies with the stage of your project.
• Reply STOP at any time to stop messages, or email cs@closetsandcabinets4c.com.
• Message and data rates may apply, depending on your mobile plan.
• We do not share your number with third parties for their own marketing.

WhatsApp is operated by Meta and your use of it is also subject to WhatsApp’s own terms. How we handle the content of those conversations is explained in our Privacy Policy.

16. Intellectual property

All content on this website — photographs of our work, product images, 3D renderings, designs, text, the 4C name and logo — belongs to us or our licensors and is protected by law. You may not reproduce or use it commercially without our written permission.

Designs, drawings and 3D renderings we prepare for you remain our intellectual property. You may use them for your own project with us. They may not be passed to another supplier to manufacture from, or used to obtain competing quotations, without our written consent.

If you send us photographs, plans or measurements, you confirm you have the right to do so and you allow us to use them for the purpose of designing, quoting and building your project. With your permission we may also photograph completed work for our portfolio and social media; tell us if you would rather we did not.

17. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, loss of use, loss of opportunity, or the cost of alternative accommodation;
• our total liability arising out of or in connection with an order is limited to the amount you paid us for that order;
• we are not liable for work carried out by trades you engaged directly, or for pre-existing conditions at the property.

18. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control — including hurricanes and severe weather, flood, fire, war, civil unrest, epidemic, strike, supplier or carrier failure, transport disruption, utility failure, or government action. If such an event occurs we will tell you and agree revised dates. Living in Southwest Florida, hurricane season is a real and mutually understood risk.

19. Privacy

How we collect and use your personal information is explained in our Privacy Policy. To ask us to delete your information, see our Data Deletion Instructions.

20. Governing law and disputes

These Terms and any dispute arising from them or from an order are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The courts located in Lee County, Florida have exclusive jurisdiction.

Before starting formal proceedings, please contact us so we can try to resolve the matter directly. Most issues are settled with a phone call.

If any provision of these Terms is found unenforceable, the rest remains in force.

21. Changes to these Terms

We may update these Terms as our business or the law changes. The “Last updated” date at the top shows the current version. The Terms that apply to your order are the ones in force on the date you accepted your quotation.